Return Policy

Customers need to return products in original packaging!

To facilitate the refund, product MUST be returned to the mailing address below within 14 days of receiving the order:

DogWatch of the Carolina Coast
4209 Greens Ferry Ct.
Wilmington, NC 28409

As soon as we receive the product, the refund will be processed. If you purchased the product through our Online Store, it was processed through PayPal. It will take 5-10 business days to see the money back in your account from PayPal.

Once we receive the item, you will be reimbursed; minus the ‘Processing Fee’ from PayPal (PayPal processing fees are non-refundable through PayPal Policy) and your Shipping Charge.

Any item that has been removed from its original packaging and/or used in any form is not covered by our 14-day money back guarantee policy. However, the customer can receive partial purchase price depending on what has been used/ done to the item and/or if there are missing pieces to the item being returned. Customer can contact the dealer if he/she needs any clarification with missing/used items: please Contact Us for clarification of refund terms.